Managed IT Services in Valparaiso

When you choose Southshore Managed IT Group as your IT partner, learning how your business uses technology becomes our top priority. We place a sharp focus on improving the efficiency of revenue generation, reducing costs, and increasing the overall productivity of the business, by consistently searching for technology to help streamline day-to-day tasks. Businesses who employ a Managed IT Solution enjoy a tremendous increase in uptime and overall system reliability thanks to our 24×7 state-of-the-art monitoring and state-of-the-art support ticketing system. Preventative maintenance, automated software updates and a variety of technical support packages make our Managed IT Services in Valparaiso the ideal solution to provide IT services, and computer support, to businesses of any size.

IT360° Total Coverage

This is our flagship service that entitles our client to unlimited, unrestricted technical consulting and support. By removing the “billable hour” from the equation we then have the ability to improve our clients’ technology without being roadblocked by budget concerns while proactively maintaining their existing infrastructure altogether lowering unnecessary costs incurred by unexpected downtime and obsolete hardware.

The Benefits of Managed IT Services in Valparaiso

TECHNOLOGY BUILT ON YOUR BUDGET
We develop a long-term technology road map strategically designed to fit your budget so that spending is predictable. You tell us how much you’d like to spend annually on IT growth and support. No more haggling over emergency support invoices.

PREVENTATIVE, NOT REACTIVE
We monitor each computer to ensure that critical services are always running, spyware is cleaned up, and all patches and software applications are up-to-date. Stop hoping that your system isn’t vulnerable. Software updates are a large part of our 3-tiered Network Security Program.

UNLIMITED SUPPORT, NO GIMMICKS
Why worry about assigning a primary support contact. Anyone can request support by email, customer portal, or call our toll-free, dedicated help desk. Get help now! Stop waiting for a specific person to make the call.

HIRING OR FIRING? NO PROBLEM
Sending a simple email will ensure our team creates the proper accounts for a new employee or disables those same accounts for employees that are leaving the business. No more waiting for an employee to start work.

LOWER PROJECT COSTS
Research, development, proof of concept lab testing, and onsite implementation services are available for all technology-related projects. Proper research and planning helps to ensure that each project is implemented without creating unnecessary downtime by halting operations. No more over budget projects.

BE PREPARED FOR ANYTHING
Whether it is an accidentally deleted file or the building burns down, your employees need to know what to do in the case of an emergency. Rest assured with a well-planned Disaster Recovery Plan that is custom designed to fit your businesses needs. No more guessing games.

SAVE TIME AND REDUCE STRESS
If the Internet stops working, call us. If your printer stops working, call us! No more fumbling for phone numbers and overpaying for bad service. Stop listening to the Internet provider blame your IT guy and vice versa. We’ll handle all support services for IT vendors such as Internet providers, Printer companies, Web hosts and designers.

What kind of features are we talking about?

Managed IT services in Valparaiso covers all aspects of your technology environment including:

• 24x7x365 Monitoring & Preventative Maintenance
• Anti-Virus, Anti-Spyware & Content Filtering
• Application Help Desk Support
• Automatic Updating of more than 100 Applications
• Complete Network Administration
• Data Backup Solutions
• Disaster Recovery Planning
• Hardware & Software Rentals
• IT Business Consulting
• Networking Security and Compliance
• On-Demand Technical Support
• Onsite Support As Needed
• Product Procurement
• Parts Replacement