335 W 806 N Valparaiso, IN 46385
Menu
Search

Blog


Jun 02

Customer Experience, NOT customer satisfaction.

Customer experience is turning out to be one of the highlights of my experience as the CEO of a service oriented company. Turning clients into fans has got to be one of the greatest thrills.

From the very first interaction with a representative from the company, you should get that warm fuzzy feeling, like they actually care about what you need. It doesn’t matter if you’re the receptionist, janitor, line cook, or president, each interaction should feel like you are the King of the Castle.

Does it stop with the personal interaction?

Absolutely not!

Customer experience can be seen in the design of every Apple product.

Categories

Archives

Get in Touch

Please fill out all fields marked with * and submit the following form to request your consultation.

Call Now Button